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Samsung has recalled the Note 7, Here's why

Posted by: Darryn Fehr | Sep 25 2016
The crisis began in late August, but reached a head on September 15, when the CPSC, the federal agency charged with overseeing product reports and alerts, issued a formal recall of the more than 1 million Note 7 devices. Since this time customers are being offered replacement devices from Samsung and urged to take their Note 7 Devices back in to where they purchased them.

SaskTel customers have also been affected by this recall with a few devices remaining around the province, despite multiple attempts to have them returned by SaskTel. As a result, measures will be placed in affect on those devices, including OTA reduced power supply capabilities and a planned total drop of network services for any remaining devices.

Further to announcements made earlier this week, Samsung Electronics Canada Inc. confirmed beginning today it is offering Galaxy Note7 owners who bring their device to their original Samsung or authorized reseller point of purchase, the following options:
  • A $100 credit* for customers who exchange their Note7s for a Galaxy S7 and S7 edge.
  • A $25 credit* for customers who exchange their Note7s for a refund or other smartphone.

The above customer options will also be available to customers who purchased their Samsung Note 7 on Samsung.com.

"We greatly appreciate the support and patience of our customers, carrier and retail partners and remain committed to putting our customers first," says Paul Brannen, COO & EVP Mobile Solutions.

Additionally, with a continued focus on delivering customer satisfaction, Samsung Canada is offering a refund on Note 7 specific accessories purchased at Samsung or authorized reseller. Appropriate proof of purchase is required. We will continue to monitor this event and post any further details if they become available.
About the Author
Darryn Fehr
Darryn has been with the Comm Centre for over 2 years now, working in both our Service & Cellular departments as well as running our IT division. He is from Wymark Area and has lived in Swift Current most of his life. He has a wife and three children and a rottweiler puppy. Come to him with all your technical and installation questions.
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